The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and services—all hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture.
This book moves to the next stage, to focus on the people—the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act—in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.
Table of contents :
Chapter 1 - Competing in the Global Economy Requires Effective Enterprises
Chapter 2 - The Effective Enterprise
Chapter 3 - Actions are Initiated by Knowledgeable People: People Make
Decisions and Act Using Different Kinds of Mental Functions
Chapter 4 - Mental and Structural Reference Models
Chapter 5 - A knowledge Model for Personal Situation-Handling
Chapter 6 - Enterprise Situation-Handling
Chapter 7 - People-Focused Knowledge Management in Daily Operations
Chapter 8 - People-Focused Knowledge Management Expectations
Appendix A - Examples of Knowledge Management Analysis Approaches
Appendix B - Examples of Knowledge Management Practices and Initiatives
Appendix C - Memory and Knowledge Categorizations